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These terms set out what you can expect from us and what we ask of you when you access kukustoto — covering your account, your transactions through OVO, GoPay, or LinkAja, and how our platform content is made available where local law permits. Read through them before you start so there are no surprises later.
By accessing kukustoto and opening an account, you agree to the terms set out on this page. These terms govern your relationship with us — from the moment you create an account through every session, wallet transaction and content request you make while logged in. They apply regardless of the device you use or which payment method you select. Availability of our platform depends on local law and is limited to regions where access is permitted. If you are in a region where access is not permitted under applicable local law, these terms do not grant you any right to use the platform, and we reserve the right to restrict or close accounts that fall outside eligible areas. We may update these terms when our platform changes or when legal requirements shift. When we do, the revised version will be posted here with a clear note at the top of this page. Continuing to use your account after a revision means you accept the updated terms. If you do not agree, you should stop using the platform and contact our support team to discuss your account options. Transactions processed through OVO, GoPay, and LinkAja are subject to both these terms and the separate policies of those payment providers. We are responsible for the account side of each transaction; the e-wallet provider governs the transfer mechanics on their end.
OVO transfers to your account wallet are governed by these terms on our side. The OVO app's own policy covers how funds move within their network before they reach your kukustoto balance.
GoPay payments go through Gojek's payment infrastructure. Once funds are confirmed on our end, they appear in your account wallet under transaction records — the steps to check this are shown in your account dashboard after login.
LinkAja is accepted as a local payment rail for eligible accounts. Limits and verification steps shown in your account at the time of the transaction apply alongside these general terms.
These terms define four distinct areas of your relationship with us. Understanding what each area covers helps you know where to look when a question comes up — whether it is about your account access, a transaction, the content you see in the lobby, or a service operated by a third party.
Your account login, session activity, identity verification steps and any suspension or closure of your account are all governed by these terms. We handle account decisions; you are responsible for keeping your login credentials secure.
Deposits and withdrawals processed through OVO, GoPay or LinkAja fall under these terms on the kukustoto side. The timing, limits and verification fields shown at the point of transaction in your account apply at the moment you submit.
Game titles, lobby categories, promotional material and any text or images published on kukustoto are our content and remain so. You may view them as a logged-in account holder in an eligible region; you may not copy or redistribute them.
Game studios such as Pragmatic Play, Microgaming and CQ9 supply game content under their own agreements with us. Their software, RTP disclosure and game rules are governed by their own terms, not ours, and we do not control those independently.
These terms are not one-directional. You have practical options available to you at any point: you can review your account transaction records, correct personal details that are out of date, raise a question about how your data is handled, or ask our support team to walk you through any part of this policy. Your account dashboard, available after login, shows the current state of your transaction history, active session details and the contact route to our support team. We do not make changes to account records on your behalf without a request from you, and we act on verified requests as promptly as our review process allows. If something in these terms is unclear, send us a message before assuming it applies in a way that affects your access — most questions are resolved by pointing to the relevant section here.
Your full transaction history — including OVO, GoPay and LinkAja movements — is visible in the transaction section of your account dashboard after login. No separate request is needed to view it.
If your registered name, contact details or linked payment method needs updating, the correction fields are in your account settings. For changes that affect identity verification, our support team will confirm the steps required.
Send your question through the support contact shown on this page. We aim to address policy questions specifically — quote the section you are asking about so we can respond to the right part of these terms.
If you want to pause or close your account, or if you believe your account has been affected by an error, contact us directly. The current process and any required verification steps will be confirmed by our team at the time of your request.
If a section of these terms raises a question you cannot answer by reading it here, reach out through any of the routes below. Our team handles policy queries, account correction requests and transaction clarifications. Have your account details ready — it speeds up the response and means we can pull up the relevant record straight away.
The live chat option is accessible from your account dashboard after login. Use it for questions about your account status, a specific transaction, or to ask which section of these terms applies to your situation.
For written records of your policy query — especially correction requests or formal questions about data handling — email our support address shown in the contact section of your account. Include your account ID and the terms section you are asking about.
The Help Centre inside your account covers common terms questions with step-by-step paths for record review, payment queries involving OVO or GoPay, and account correction. Check there first before sending a direct message.
We handle your account data in line with these terms and apply standard security practices to protect the information you give us when you register and transact. Our approach covers what data we collect, how long we keep it, and the conditions under which it is shared or removed.
We collect only the details needed to operate your account and process transactions — name, contact, and payment method. That data is used for account management and transaction verification, not sold or shared outside the scope described in these terms.
We use cookies to keep your session active and remember your account preferences. You can manage cookie settings in your browser, though disabling them may affect how pages load. The current cookie policy is linked from the footer of every page.
Your account credentials are your responsibility to keep secure. If you suspect unauthorised access, use the lock-account option in your dashboard immediately and contact our support team. We will not ask for your password through any channel.
We retain account and transaction records for as long as your account is active and for a period after closure as required by applicable obligations. To request deletion of your data, contact support with your account ID and a written request.
These are the questions we hear most often about the terms on this page. If yours is not here, contact our support team through the routes listed in the section above.
Yes. These terms apply to every kukustoto account regardless of which payment method you use. Whether you transact through OVO, GoPay or LinkAja, the account-side rules here govern how we manage your record and what we can do with your account.
The updated version is posted here with a notice at the top of this page. If you continue using your account after the update, that counts as acceptance. If you disagree with a change, contact support before continuing to use the platform.
Yes, this page is publicly accessible. You do not need an account to read these terms. If you have a question about how a specific clause applies to your account, logging in lets our support team pull up your record and give a more precise answer.
Those studios supply game content available in our lobby. Their own agreements with us govern the software they provide. These terms cover your account and transaction relationship with kukustoto, not the internal rules of individual game titles.
Go to account settings after login — editable fields are shown there. For changes tied to identity verification, such as a name correction, the support team will confirm the document steps needed before the change is applied.
Access depends on local law and is available only where local law permits. We do not override regional legal requirements. If access is restricted in your area, these terms do not grant you the right to use the platform regardless of how you connect.